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Quality Performance Manager




Job Title Quality Performance Manager
Area Merseyside, West Midlands and Greater London
Reports to Regional Operations Manager


Job Summary (Purpose)

As an integral member of the regional team, you will have the responsibility for leading operational delivery staff to deliver outstanding curriculum to our learners, while ensuring a quality service to all learners, in line with OFSTED, Awarding Organisations, EFSA and Combined Authority requirements, as well as VSS policies and procedures. Working with the tutors and reporting directly to the Regional Operations Manager (ROM), you will promote sharing of best practices and knowledge, embed continuous quality improvements, and ensure high-quality delivery takes place throughout the delivery, teams to support the success of the contract.

You will be responsible for the overall effectiveness of the tutors and their KPIs as set by the SMT and ensure business processes and practices are delivered consistently to agreed quality standards across a range of activities and teams using appropriate quality assurance processes and data.

Key responsibilities:

  • To line manage your tutors and ensure that they meet their KPIs for
    performance and quality, providing a personal development plan to enable
    staff to reach their potential
  • To direct the operational delivery teams to achieve key contract performance
    targets needed to meet minimum standards for Ofsted, ESFA, Awarding
    Bodies and external inspections.
  • To support, analyse, review, and drive self-assessment and quality
    improvements across the region, focusing on achieving outstanding quality
    of education and outcomes for learners, that are aligned across the business
    and encompass additional regional variances
  • Ensure the region is always able to demonstrate the 3 I’s – Intent,
    Implementation and Impact on the learner experience and staff within
    your region
  • Ensure the VSS curriculum is implemented and standardised to effectively
    meet quality standards and learner needs.
  • Support the design and implementation of CPD and standardisations for all
    delivery staff.
  • To ensure identified improvements to teaching, learning and assessments
    are based on all quality assurance processes including learner walkthrough
    observations, OTLA feedback, interim and summative sampling, data
    scrutiny, learner feedback, whilst ensuring risks and shortfalls are highlighted
    to the ROM.
  • Work with the wider business to embed quality improvement processes and
    to ensure all self-assessment activity is inclusive.
  • Produce and use data reports on a range of quality measures to monitor the
    progression of learners and support timely achievements and impact to
  • Implement and influence feedback and improvement requirements from
    Awarding Organisations and Inspectorates to ensure all internal processes
    meet external standards.
  • Support the development of internal documents, processes and policies linked
    to the delivery of programmes.


Essential Requirements
  • Hold V1 and A1 qualifications or alternatives
  • Hold a teaching and or learning and development qualification
  • Experience in leading on quality assurance process
  • Direct experience of Ofsted and other external inspections
  • Experience in supporting the development of curriculum and resources for
    classroom and remote delivery
  • Knowledge of ESFA and devolved funding rules and audit requirements
  • Experience in delivering, meeting, and exceeding targets
  • Full UK driving license


Standard Responsibilities:

  • Take appropriate responsibility to ensure the health, safety and well-being of self and others.
  • Pursue the achievement and integration of equal opportunities throughout all activities.
  • Undertake any other tasks and responsibilities appropriate to the level of this post where required.
  • Comply with all VSS policies and procedures
  • Live and breathe the VSS values, honesty, humility, work ethics and discipline
  • VSS is committed to safeguarding and promoting the welfare of all its service users. Successful applicants to appropriate roles will be subject to a Disclosure and Barring Service check.


Variation Clause

This is a description of the job, as it is constituted at the date shown. It is the practice of VSS (Ltd) periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager will conduct this procedure in consultation with the post holder.